Claiming JobSeeker Payment (JSP) 001-19051501

This document discusses how an individual can claim JSP online, or with aid from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as soon as possible online via the Services Australia website.

To certify for JSP a person should:

– be of certifying age for JSP
– satisfy Australian house requirements for JSP
– be out of work, and
– searching for work and happy to participate in activities that increase their possibilities of finding a task, or
– not able to work, study or search for work due to medical condition, health problem or injury, or
– employed or studying complete time and are unable to undertake these due to a medical condition, disease or injury and work or research study to go back to

If the customer has actually indicated they are not able to work due to a momentary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers declaring JSP

A DSP client whose payments have actually been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours weekly, and
– their income falls below the JSP income test cut-off

For example, a self-employed DSP consumer is still working 30 hours each week, but their income has actually decreased. See Rates and Thresholds.

In all cases, check if the customer is qualified to have their DSP reinstated before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they become qualified they must provide their checking account balances, evidence of income and work separation information.

Customers can start an early claim online. They will have the ability to complete Your personal details, Your situations and Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, the customer will have less questions to respond to in the online claim.

Customers can not finish Review and Confirm, Next steps or send the claim online till within 2 week of being qualified for JSP. They will get a tip notice 14 days before the eligibility date.

An apprehended individual might lodge a claim approximately 3 weeks before release from prison. These claims are not considered early claims as the consumer is qualified however not payable when they claim.

Customers moving from a present earnings support payment can lodge an early claim as much as 28 days before the date of certification.

Online claims

Customers must create a myGov account and link their Centrelink online account to it.

Once the client has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they need to:

– check in to myGov and gain access to their linked Centrelink online account
– guarantee their personal details are appropriate. From the menu, select the My information > Personal and contact details > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers declaring or moving to JSP will see a minimized question set as part of their online claim if they are:

– currently in invoice of an earnings support payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a task exists to the customer on their Centrelink online account homepage up to 28 days prior to losing certification for their current payment.

The job will allow the consumer to carry out a streamlined claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Claims (ACC)

ACC can be utilized for clients considered not able or inappropriate to complete an online claim or candidates. ACC ought to also be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or job fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC means:

– the consumer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a client start a claim which can then be finished by the client in their Centrelink online account

Remote customers

If the consumer lives in a remote area and generally uses an agent, job Remote Service Centre, or phone to do business and is unable or unsuitable to complete an online claim, the consumer must be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team supplies specialised remote service for determined remote clients.

The client needs to have:

– the remote sign showing on the Customer Overview, or
– a domestic address in a remote place

To check the address remains in a remote location:

– search the town name in Office Locator
– view the Towns Result List
– see the Remoteness column

Customers with candidate plans

Correspondence candidates can send an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, offer an online claim first. If they decrease the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.

If a nominee is claiming on behalf of an individual, motivate the candidate to help the person claim JSP using the person’s Centrelink online account. If the candidate is not able or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, it might not be affordable for a client to finish all Required jobs prior to sending their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Transferring to an Area of Lower Employment Prospects (MALEP) evaluations.

If the customer has actually moved address within the previous 26 weeks, Services Australia must determine if they have actually lowered their work potential customers by moving to a new location.

If this is the case, the Service Officer need to investigate a possible MALEP employment related exemption duration.

Unemployed due to a voluntary act or job misbehavior

If the customer has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have happened.

Do not create compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is received to identify a non-compliance occasion has taken place.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job applicants are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are eligible for a recommendation to a Workforce Australia or other professional supplier, will have an initial appointment scheduled during the Participation Interview. Attending this first service provider visit is understood as the task applicant’s RapidConnect requirement.

In most cases, job meeting RapidConnect requirements will determine the start date of the job candidate’s income support payment. Note: this goes through job applicants satisfying any waiting durations and qualification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer new task candidates to the Workforce Australia online work service. This excludes task candidates living in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have actually been getting an income assistance payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will automatically calculate this and apply the proper rate for qualified consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may provide to clients during their online claim. Employer information, name and ABN, will be presented to the client if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to validate the company within the claim. If a customer validates the employer, when on payment, STP pre-filled income will be provided to the client when they report. If the client does not confirm the employer, when on payment, the STP company might provide to the customer once again when they report.