How to Claim
We’ll guide you through the claim process.
This guide will ask you a question and based on your answer show you another question or result.
Before you start, check if you’re qualified for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in progress?
3: You can track your claim for JobSeeker Payment
You might need to supply supporting documents to advance your claim.
We’ll let you understand the outcome of your claim. We’ll send out a message to your myGov Inbox.
If you do not get electronic letters, we’ll send you a letter in the mail.
If you think we’ve made a mistake you can ask us to review our decision.
We can help if you’re in monetary difficulty or require special assistance while we process your claim.
4: Are you declaring JobSeeker Payment on your own?
5: Do you have a Nominee arrangement in place?
To claim on somebody else’s behalf you should be authorised.
The person you’re claiming for must choose you to be their Centrelink Correspondence Nominee.
6: Adding a Candidate plan
You require to have an arrangement in location to declare on somebody else’s behalf.
The individual you’re claiming for will require to begin the procedure. Read about how to add a Nominee arrangement utilizing your online account.
7: Do you desire to claim online?
The most convenient way is to declare online.
8: You can declare over the phone
If you can’t declare online, call us on the Centrelink Employment Services line.
You don’t require to go to a service centre to make a claim. If you’re feeling unhealthy, or need to isolate yourself at home, please do not visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to declare
To declare a payment you need a myGov account connected to Centrelink. If you don’t have a myGov account, it’s easy to produce one.
To link Centrelink you’ll require your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To claim a payment you need Centrelink connected to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.
Follow these actions to connect to Centrelink and make a claim.
1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or job view claim status, then Make a claim.
6. Under Job Seekers select Get going.
7. Select Obtain JobSeeker Payment then follow the triggers to complete your claim.
13: Create a myGov account and prove who you are to connect to Centrelink
To declare a payment you require a Centrelink online account linked to myGov. If you don’t have a myGov account, job it’s easy to produce one.
Follow these steps.
1. Go to myGov and job choose Create an account.
2. Read the Regards to usage. If you consent to the terms, select I concur.
3. Enter your email address, then validate this address utilizing a code we email to you. Your myGov account need to utilize an unique e-mail address. You can’t utilize the very same email for another myGov account.
4. Enter your mobile number, if you have one. If you go into a number you’ll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret concerns and get in responses.
6. You’ve developed your myGov account, choose Continue to myGov.
After you prove who you are through myGov by entering some information about you, you’ll get a CRN. We’ll inspect if you already have a CRN or job produce one and link Centrelink to your myGov account.
14: Prove who you are to link Centrelink
1. In myGov, select Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the prompts to enter your identity information.
4. Enter information from your Medicare card.
5. Enter some individual details and we’ll check them versus our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity details from one of these documents: – present Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.
You’ll likewise need identity details from among these files:
– Australian chauffeur licence
– ImmiCard issued by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.
You can now begin your claim for a payment. Before you can send your claim, you’ll need to check out a service centre to finish our identity requirements. You’ll require to provide us an appropriate image identity file as well as any other files we may request.
If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to claim after you create your myGov account and link to Centrelink
16: Is your myGov account linked to Centrelink?
You need to connect your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.
18: Sign in to myGov and show who you are to link Centrelink
To claim a payment online, you’ll need to do both the following:
– link your Centrelink online account to myGov
– prove your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is presently the only Digital Identity service provider that provides the strong level Digital Identity required for Centrelink.
Download and utilize the myGovID app to get a strong level Digital Identity. You’ll need to enter your individual information, details from your identity files and validate your photo.
Learn how to set up the myGovID app on the myGovID website.
Once you have a strong level Digital Identity, follow these steps to connect Centrelink and prove your identity.
1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your grant share your information with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Start in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.
If you can’t show your identity online, call us on the Centrelink Employment Services line.
19: How to claim after connecting Centrelink to your myGov
Once your Centrelink online account is connected to myGov, you can apply online.
1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Get begun.
4. Select Look For JobSeeker Payment then follow the prompts to complete your claim.
20: Sign in to myGov and make a claim in Centrelink
If your Centrelink online account is linked to myGov, you can use online.
To do this:
1. Sign in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Get going.
4. Select Make An Application For JobSeeker Payment and follow the prompts to complete your claim.
We’ll inform you if you need to do anything else to finish your claim. We might ask you send supporting documents to send your claim.
You can finish these actions up to 13 weeks before your scenarios change. You can then submit your claim 2 week before your circumstances alter. We’ll you to advise you to do this.
21: Check in to myGov and link to Centrelink with your CRN to claim
To declare a payment you require a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online account for you and connect it to your myGov.
Follow these actions:
1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Get going.
7. Select Make An Application For JobSeeker Payment and follow the prompts to complete your claim.
We’ll inform you if you require to do anything else to complete your claim. We might ask you for supporting documents to send your claim.
22: After you declare by phone
We’ll contact you if we require more details.
We’ll send you a letter to let you know your claim result. If your claim succeeds, we’ll let you understand:
– when you’ll get your very first payment
– how much you’ll get.
23: After you claim online
After you submit your claim online, you’ll get an invoice telling you:
– the ID variety of your claim
– the date we estimate your claim will be complete.
If your Centrelink online account is linked to myGov, sign in now to track your claim online.
Sign in to myGov
You can likewise use the Express Plus Centrelink mobile app.
If you do not agree with our decision call us on the Centrelink Employment Services line. If you still don’t agree, you can ask us to evaluate our decision.
To do your company with us, job develop a myGov account and link it to Centrelink.
You need to show your identity before you declare a payment or service.
When you claim a payment or service, we’ll ask you for some files to support your claim.
If you or your partner stop work, or modification from full-time to casual work we’ll require an Employment Separation Certificate from you in some situations.
You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, upgrade your information and get payments for you.
